Frequently Asked Questions
How far in advance should I place an order?
As long as you place an order the night before, we can fulfill an order with any of the items on our website the following day. For those who like to plan ahead, you can place an order up to 2 months in advance. For same day orders, we recommend calling the store and checking if they have time to prepare another cake for later in the day. We have a limited selection of signature cakes available each day in our display case.
Signature and mini cake orders can be placed over the phone and be paid when picked up. However, Designer cakes must be preordered online before pick up.
How can I place a Custom cake order?
Custom cake orders are temporarily discontinued as we work on our seasonal items.
How are Signature cakes different from Designer cakes?
With the exception of the Strawberry Shortcake, all the Signature cakes and mini cakes are mousse cakes with a piece of chiffon on the bottom. Designer cakes are built with whipped cream and 3 pieces of chiffon.
How long of a message can I write?
We usually write on a white chocolate plaque that is about 2" wide by 1" tall and would recommend a message be at most 5 words long if being placed on a cake. If you need a longer message, we could write it on the cake board or on a generic paper card and attach it on the outside of the packaging.
We are also able to write Asian characters.
Do you use peanuts in your bakery?
We do not use peanuts in our bakery, however we do use hazelnuts, pistachios, almonds and walnuts in our kitchen. While we do our best to keep ingredients and cakes separate we can not 100% guarantee a nut free environment. Please leave a message about allergies should there be a concern.
Are any of your cakes vegan?
Unfortunately, none of our cakes are vegan. We use dairy or eggs in all items.
Do you use gelatin?
Yes, we use gelatin in all our cakes. We can only take it out of the Strawberry Shortcake and Designer cakes. You would need to request this in advance.
Our macarons do not contain gelatin.
How should I store my cake?
Our cakes should be stored in the refrigerator. They can be left at room temperature for 30 minutes before consumption.
As our cakes are delicate, it would not be recommended to keep in a hot area or out on a hot day.
If you are traveling long distance such as more than half an hour with our cake, we would recommend you place it in a cooler with some ice. We can also provide a small bag of ice for a small fee to help but it is not a guarantee and would still recommend your vehicle be air conditioned as well to keep it in a cool environment.
What is the storage life of your products?
Our cakes are best eaten within 2-3 days of purchase as long as they are stored in the refrigerator.
Our Macarons stay fresh 6 hours at room temperature, 1 day in the fridge, or 1 week in the freezer. Please keep in a sealed container for optimal texture.
How come your cakes are sometimes frozen?
Many of our cakes must first be frozen before they can be taken out of their respective molds or cake rings or removed from the decorating area. We try our best to thaw them before your arrival. We will let you know if it needs more time.
Are you open on Holidays?
We are opened on all holidays except for New Year's Day and January 2nd.
Do you still offer Afternoon Tea?
Afternoon Tea is currently discontinued. We are working on a new menu but don't have a definite return date yet.
Can I place a reservation?
Unfortunately, we do not hold reservations. Our tables are for walk-in customers on a first come first serve basis. On busy days, there is a 2 hour seating limit.
What forms of payment do you take?
We accept cash, debit, credit, and OTT pay at the store.
Our online store accepts credit card.
Do you provide delivery?
We have delivery for a limited selection of our products.
We use a 3rd party delivery service for our online orders. Please enter your postal code at the top of the page to see if we deliver to your area. As the delivery fee may be different for each address and date, it is best to check for your specific circumstance.
The latest an order for delivery can be placed is 5pm the previous day.
For same day deliveries, we recommend using Uber Eats, Skip the Dishes, Door Dash or Hungry Panda.
Where can I park?
You can park in the northwest corner of Andre de Grasse Street and Enterprise Boulevard and then walk west on the sidewalk to our store. If this parking lot is full, there is another parking lot across the street in the south east corner of Andre de Grasse Street and Enterprise Boulevard.
What is your address and phone number?
We are located in Downtown Markham in Unit 103 at 180 Enterprise Boulevard.
You can reach us at 905-604-8009.